Refund and Returns Policy

Your satisfaction is important

At Payfisia, we’re committed to ensuring your Tablecloths , Bedding , and Napkins —like the Caramel Linen Tablecloth and Amber Warmth Linen Bedding Set—live up to your expectations. If they don’t, we’ll handle it with a clear and fair refund and return process. Need help? Email support@payfisia.com—we’re here Monday through Friday, 9am to 5pm EST.

Exchange

• • We do not provide direct exchange services.

• • When placing an order, customers are required to confirm all details (size, design, quantity, etc.). Therefore, we do not accept returns or exchanges due to issues such as choosing the wrong item, size, design or shipping address. To receive another item, return your order for a refund (if eligible) and place a new order at payfisia.com .

Cancel order

• • Timeframe : You can cancel your order within 6 hours of placing your order. After this time, your order may have been processed or shipped and will not be able to be cancelled.

• • Order Cancellation Fee : The order cancellation fee will be 10% of your total order value.

• • How to cancel : Send an email to support@payfisia.com with your order number and cancellation request. We will confirm within 2-3 business days .

Give back

• • 30 Day Return Window : You have 30 days from the delivery (tracked) date to request a return. Requests after 30 days will be considered accepted by the customer and will not be eligible for a refund.

• • Conditions : We only accept returns in the following cases:
    
    • • The product reaches the customer damaged or broken.
    • • The design, size or material of the product is different from the product you ordered.
    • • The product you received is not the product you ordered.
    • • Product is different from description on payfisia.com .

• • Condition of returned items : Items must be:
    
    • • Unworn, unwashed and unaltered.
    • • Must be in original condition, with labels and packaging.
    • • No defects unless caused by us (for example, small threads that are easily cut will not qualify).

• • How to return :
    
    1. 1. Email support@payfisia.com within 30 days of delivery with your order number, reason for return, and required documents (see below).
    1. 1. Our team will review your request within 2-3 business days and, if approved, will provide a return address and instructions.
    1. 1. Products are securely packaged and shipped using a trackable carrier.
    1. 1. Email the return tracking number or a photo of the return receipt to support@payfisia.com .

• • Required documents :
    
    • • Proof of purchase (e.g. order confirmation email).
    • • Proof of the problem (e.g., photos of damaged or incorrect product).
    • • Shipping label or receipt (if applicable).

• • Important Note :
    
    • • Do not return products without a confirmation email from us—we are not responsible for lost returns.
    • • If we do not receive the returned package, we will not issue a refund. Always provide the tracking number to support@payfisia.com .

Refund

• • Amount : For approved refunds:
    
    • • Refund the full price of the product, including the original shipping fee (e.g. $5.95 for US orders).

• • Progress :
    
    • • We will process your refund within 2 business days of receiving your return.
    • • You will receive a confirmation email once the refund is credited to your original payment method (e.g. credit/debit card).

• • Late or Missing Refunds : Bank delays can add an additional 10-15 business days . If you don’t see your refund after 15 business days, check with your bank or card issuer, then email support@payfisia.com —we should respond within 2-3 business days .

Return shipping costs

• • The customer is responsible for paying return shipping costs unless the problem is our fault (e.g. damaged, incorrect or defective item), in which case we will provide a pre-paid return label.

Need help?

Have questions or problems returning your item? We’re here to help!

• • Email : support@payfisia.com

• • Phone : +1 (770) 580-4152

• • Support Hours : Mon – Fri: 9 AM – 5 PM EST